Returns — Padelyo

Returns and refunds — Padelyo 14-day right of withdrawal You may withdraw from your purchase within 14 days of the day you (or someone you named) received the products, without giving a reason. How to return 1. Tell us within those 14 days: email support@wexio.be with your order number and the products you return. You may use the model form below, but you do not have to. 2. We reply within two working days with the return address and instructions. Send the products back within 14 days after telling us. 3. The cost of returning the products is yours. Please pack them well; you may handle a product to inspect it as you would in a shop. Refund We refund the full amount, including the original delivery cost, within 14 days of receiving your withdrawal, using the payment method you used. We may wait until we have received the products or proof that you sent them. You are only responsible for any loss in value caused by handling beyond what is needed to inspect the product. Damaged or defective products If a product arrives damaged or develops a defect, contact us within two months of noticing it — ideally with a photo. Under the two-year legal guarantee we repair or replace it or refund you, free of charge. Model withdrawal form To: Wexio – Padelyo, support@wexio.be I hereby give notice that I withdraw from my contract for the following products: … Ordered on / received on: … Order number: … Name and address: … Date: …